Refund & Cancellation Policy

 

At Shopio Next, we aim to provide our customers with a smooth and satisfactory shopping experience. Please read the following Refund and Cancellation Policy before placing an order.

1. Cancellation

Customers may request cancellation of an order before it has been shipped.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return process.

2. Eligibility for Refund

A refund may be provided in the following circumstances:

• The wrong product was delivered.
• The product was received damaged or defective.
• The order could not be fulfilled by Shopio Next.
• The order was successfully cancelled before dispatch, where applicable.
• Any other situation approved by Shopio Next after review.

Products may need to be returned before a refund is processed.

3. Refund Processing Time

Once the refund has been approved, the refund will generally be processed within 3–5 business days.

The time required for the amount to reflect in the customer’s bank account, card, UPI account, or original payment method may additionally depend on the respective payment provider or financial institution.

4. Return Requirements

Where a return is required, customers may be asked to provide:

• Order number
• Reason for return/refund
• Photographs or videos of damaged/defective products, where applicable
• Other information reasonably required to verify the claim

Products should generally be returned in their original condition, packaging, and with applicable accessories, unless the product is defective or damaged.

5. Non-Refundable Situations

Refunds may not be provided where:

• The product has been used, damaged, or altered by the customer.
• The customer provides incorrect delivery information.
• The return request is made after the applicable return period.
• The product is returned without required accessories or packaging, where applicable.
• The issue is caused by improper use or handling of the product.

Certain products may have specific return or refund conditions.

6. Refund Method

Approved refunds will generally be issued to the original payment method used for the purchase, unless otherwise agreed or required by applicable payment rules.

7. Contact Us

For refund, cancellation, or return-related assistance, please contact:

Shopio Next
Email: support@shopionext.com
Phone: 8252161304

Please include your order number and relevant details when contacting us so that we can assist you promptly.

Shopio Next reserves the right to modify this Refund & Cancellation Policy when necessary. Any updated policy will be published on this page.